Warranty Policy

MIKOLO Fitness offers a limited warranty for all products purchased by the original retail purchaser of any MIKOLO Fitness product via the official website gym-mikolo.com. In exchange for the price paid as part of the product's purchase, MIKOLO Fitness guarantees that the Products will be free from defects in material and workmanship under normal use and proper maintenance (if applicable) for the duration of the warranty period outlined below.

This warranty is exclusive and replaces all other warranties, whether express or implied, including any implied warranties of merchantability and/or fitness for a particular purpose, which are expressly disclaimed.

For any inquiries, please contact after-sale@gym-mikolo.com. MIKOLO Fitness will respond within 24 working hours.

WARRANTY PERIOD

Warranty Assistance and Exclusions

MIKOLO Fitness offers warranty assistance to ensure the quality and functionality of products purchased directly from MIKOLO Fitness or authorized MIKOLO Fitness retailers. However, there are certain circumstances under which MIKOLO Fitness will provide warranty services, and others where warranty claims will not be honored. Below is a comprehensive outline of situations where MIKOLO Fitness can assist with warranty claims and where MIKOLO Fitness cannot provide compensation.

Conditions for Eligibility

MIKOLO Fitness will assist customers under the following conditions:
1. Manufacturing Defects: If the product has a defect that occurs as a result of manufacturing, MIKOLO Fitness will provide replacement, or compensation as deemed appropriate.
2. Damage During Delivery: If the product is damaged during shipping, MIKOLO Fitness will offer a replacement, provided that the damage is reported within the allowed time frame (Within 7 days).
3. Defective or Damaged Parts: If any part of the product fails due to inherent defects or design flaws within the warranty period, MIKOLO Fitness will offer replacement services.
4. Loss of Consumables: If Consumable Parts included with the product are missing upon receipt, MIKOLO Fitness will assist in providing replacements, provided the issue is reported within the appropriate time frame.

Exclusions

MIKOLO Fitness will not provide warranty coverage or compensation under the following conditions:
• Accidents, Damage, Neglect, Misuse, or Improper Use
Any product that has been involved in accidents, damaged through neglect or improper use, or subjected to abuse will not be covered. This includes, but is not limited to, misuse such as throwing weights, dropping products from significant heights, or using the product in a manner other than its intended design.
• Improper Assembly, Installation, or Maintenance
Products that have been improperly assembled, installed, or maintained, whether by the purchaser or a third party, are not eligible for warranty coverage. This also includes damage caused by failure to follow the assembly instructions, improper installation procedures, or lack of routine maintenance.
• Abnormal Operating Conditions
Products used in conditions outside of standard usage (including, but not limited to, cutting steel, extreme temperature environments, or similar activities that exceed normal operating limits) will not be covered.
• Modifications or Alterations
Any product that has been modified or altered in any way from its original design, including unauthorized modifications or the addition of non-MIKOLO Fitness parts or attachments, is excluded from warranty coverage.
• Misuse of Product
Use of the product in a manner that differs from the intended design or purpose, including any form of negligent or abusive activity, will void the warranty. This includes improper use of accessories such as barbells, dropping weights without adequate bumper protection, or similar actions that may cause damage to the product.
• Normal Wear and Tear
Normal wear and tear resulting from regular use of the product is not grounds for a warranty claim. This includes cosmetic damage, such as scratches, paint chips, or wear to non-essential components that do not impact the functionality of the product.
• Environmental Factors or Force Majeure Events
Damage or loss caused by environmental factors or force majeure events, including but not limited to hail, storms, tornadoes, sandstorms, flooding, earthquakes, air pollution, insect damage, salt, seawater, or any other natural disaster, is excluded from warranty coverage.
• Failure to Follow Care and Maintenance Instructions
Any damage resulting from the failure to follow the care or maintenance instructions provided by MIKOLO Fitness, including neglect of preventive maintenance or failure to properly store and care for the product, will not be covered.
• Third-Party Accessories or Attachments
Any damage caused by the use of third-party accessories or attachments that are not approved by MIKOLO Fitness is excluded from the warranty. This includes but is not limited to accessories that may cause wear, incompatibility, or damage to the main product.
• Shipping Damage
Any damage occurring during the shipping process must be reported within 7 days of receipt. Claims related to shipping damage or loss beyond this period, or when no shipping insurance was purchased, will not be accepted.
• Lost Parts or Missing Components
Claims for missing parts or accessories must be reported within 7 days of receiving the product. Any claims regarding missing components after this period will not be covered.
• Intentional Misuse or Fraudulent Claims
Any intentional misuse of the product, fraudulent claims, or deliberate attempts to manipulate the warranty process will result in the immediate voiding of the warranty.
• Non-Transferable and Non-Modifiable Warranty
This policy is valid only for the original purchaser and cannot be transferred. Any modifications or extensions to this warranty are not authorized. The warranty does not cover subsequent owners or users of the product.

Additional Terms

• Labor Costs: Labor costs associated with repairs or servicing, even within the warranty period, are the responsibility of the customer.
• Shipping Costs: The customer is responsible for shipping charges when returning the product for warranty service, unless the product is found to be defective due to a manufacturing issue.
MIKOLO Fitness stands behind the quality of its products and strives to ensure customer satisfaction. However, the warranty coverage is subject to the terms and conditions outlined above. If a product is eligible for warranty service, MIKOLO Fitness will provide assistance promptly. If a product is not covered under warranty, MIKOLO Fitness will provide an explanation and may offer alternative solutions, such as repair options at the customer's expense.

HOW TO FILE A WARRANTY CLAIM

To initiate a claim under this warranty, please contact MIKOLO Fitness at after-sale@gym-mikolo.com and provide a detailed description of the issue, along with applicable photographic evidence.

Last Updated: April 11, 2025