Return Policy

Refund Policy

At present, we do not support the exchange service. If you still want to exchange goods, please contact us.

Mikolo offers a no-reason return policy within 35 days from the delivery date for all purchases.

Restrictions on no reason to return: Please ensure that the returned product is still in the original condition of purchase and meets the conditions for secondary sales. Specifically include the following requirements:

1. The product is in good condition. That is, the surface of the product has no scratches, no wear/damage, no bumps, no traces of use, etc. the product can maintain its original quality and function;
2. The outer packaging of the product is complete;
3. If the product is equipped with accessories, the accessories should be complete.

If the returned product does not meet the above return requirements, Mikolo reserves the right to refuse to accept the return application, and the buyer shall bear the relevant shipping costs.

If you have a problem with the installation, please go through the installation video on the product page or contact us.

If you think the product is defective or needs to be returned due to the seller's reasons, we can also provide you with a return service. Provided that the item to be returned meets the following return requirements:

1. The surface of the product has serious scratches, serious wear/damage, serious bumps, and traces of use; the product cannot maintain its original quality and function;
2. The outer packaging of the product is seriously damaged;
3. The seller's reason. Including but not limited to the seller sending the wrong product, not delivering the product on time, etc.
4. Please apply for a return within 35 days from the delivery date. If it exceeds 35 days, please contact us and inform the relevant reasons. We will deal with it according to the actual situation.
5. Tips: If you find that the outer packaging is damaged/opened when you receive the package, please take some photos or videos and send them to us when you make a return application.

Other non-refundable situations:

1. Damage caused by dismantling or repairing by consumers, or other man-made damage;
2. There is damage to the product due to improper use;
3. Products not sold by Mikolo;
4. Other laws and regulations exempt from warranty liability.

If the product is returned due to your reasons, the return shipping fee shall be borne by you personally.

If the product is returned due to the seller's reasons, the return shipping fee shall be borne by the seller.

We have a 35-day return policy, which means you have 35 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at after-sell@gym-mikolo.com. 

Please provide the tracking number, the refund would be processed only as we confirmed the delivery of the return package with the tracking number you provided.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at after-sell@gym-mikolo.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we've approved your return, please contact us at after-sell@gym-mikolo.com.